Frequently Asked Questions

How favorites, prices and vendor listings work — and how to reach a human if something here doesn't answer it.

Using the app

How do favorites work?

Tap Add to Favorites on any fuel station, food stop or EV charger and it appears under My Favorites on the Home screen, with its latest price, so you can jump straight back to the places you use most.

Favorites are stored on your device, not in an account. That means there is nothing to sign up for and nothing of yours leaves the phone — but it also means they do not sync between devices, and deleting the app clears them.

Do I need an account to use Fill Spot USA?

No. Searching, favorites, directions and price submissions all work without signing in. An account is only needed if you own a location and want to claim it.

Is Fill Spot USA free?

Yes, and it always will be for drivers. There is no paid tier, no ads-to-remove, and no feature held back. The only thing anyone pays for is a business claiming its own listing.

Prices and accuracy

Where do the fuel prices come from?

Every station starts with a baseline from the U.S. Energy Information Administration (EIA) — the same weekly regional average data the federal government publishes. That is why a price appears for stations nobody has visited yet.

On top of that baseline, two things make a price more precise:

  • Driver submissions. Anyone can report the exact price they just paid.
  • Owner pricing. A vendor who has claimed their location sets prices directly, and theirs take precedence.
What does “crowd-sourced” actually mean here?

It means the listings are kept current by the people using them rather than by a survey team. If you see a price that has moved, tap Submit a Price and it updates for everyone. If something else is wrong — a station has closed, the address is off, the brand changed — Report Issue flags it.

A regional average is a starting point, not a promise. Prices move daily and the pump is always the final word, so treat a listing as a strong guide rather than a quote.

A price is wrong. What should I do?

Submit the correct one from the location's detail sheet — it takes a few seconds and helps the next driver. If a listing looks wrong in a way a price update won't fix, use Report Issue, or email us and we'll take a look.

Claiming your business

What does claiming a location cost, and what does it include?

$10.65 per month, per location. Claiming gives you control of how your spot appears to every driver searching nearby:

  • Set your own prices, which override the regional average
  • Publish your opening hours
  • Write a description of your business and services
  • Upload photos and short video clips of the location

Claiming also locks the listing: once it's yours, other users can no longer change its details.

I own several locations. Do I need a subscription for each?

One subscription covers them all. Select every location you own in a single claim — or upload a CSV if you have a lot of them — and you are billed $10.65 per location per month on one invoice. Adding a location later adjusts the same subscription, prorated automatically.

How do I claim a location?

Start at the claim page for the right vertical — fuel, food or EV charging — search for your location, and select it. You'll sign in with a link sent to your email, with no password to remember, and then complete checkout.

How do I cancel?

Open your vendor dashboard, go to Billing and choose Manage Billing. That opens the secure Stripe billing portal, where you can cancel, change your payment method or download invoices.

Cancelling stops future charges and releases your locations back to standard listings at the end of the period you have already paid for. There is no cancellation fee and no minimum term.

Someone else claimed my location. What now?

Email support@fillspotusa.com from an address connected to the business and tell us which location it is. We'll verify ownership and put it right.

💚 Fill Spot USA will always be free for all users!

Still need help?

Email us and a real person will get back to you.

support@fillspotusa.com